Privacy Policy and Terms of service

Converging Health Privacy Policy and Terms of Service

Effective Date: November 11, 2025
Last Updated: November 11, 2025

1. Introduction

Converging Health (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy and Terms of Service (“Policy”) explains how we collect, use, and protect your data, including when you interact with us through SMS/text messages, our website, or other communication channels.

By providing your information to Converging Health or participating in our SMS programs, you agree to the terms described in this Policy.

2. Information We Collect

We may collect the following information from you:

  • Personal Information: Name, phone number, email address, and other details you voluntarily provide.
  • SMS Consent Information: Records of your opt-in to receive text messages, including date, time, and method of consent.
  • Communications Data: Message delivery records, responses, and related engagement information.
  • Website Usage Information: Technical and interaction data collected via cookies or analytics tools when you visit https://converginghealth.com.

3. How We Obtain SMS Consent

Converging Health obtains express consent before sending any text messages. You may provide consent in one or more of the following ways:

  • Website Form: Members can opt in by completing a publicly accessible form on https://converginghealth.com. The form includes a checkbox and clear SMS disclosure language linking to this Privacy Policy and Terms of Service.
  • Verbal Consent: During a phone call or in-person conversation, we may ask:

“Do you agree to receive member care, appointment reminders, and other communications from Converging Health? Message frequency may vary. Message and data rates may apply. You can text STOP to opt out at any time or text HELP for assistance. Visit https://converginghealth.com for more information.”
We record and maintain documentation of verbal consent for compliance.

  • Email Consent: We may obtain consent through email by sending a request such as:

“By replying to this email with your consent, you agree to receive member care, appointment reminders, and other text communications from Converging Health. Reply STOP to opt out; Reply HELP for support. Message and data rates may apply; message frequency may vary. Visit https://converginghealth.com/privacy-policy to review our Privacy Policy and https://converginghealth.com/terms for our Terms of Service.”

  • They Message Us First: If you initiate a text conversation with Converging Health, you consent to receive responses and related communications from us in reply to your inquiry.

4. Types of Messages You May Receive

Members who opt in may receive the following types of SMS communications:

  • Member Care Messages: Support, coordination, and service-related communications.
  • Appointment Reminders: Scheduling confirmations, reminders, and updates.
  • Responses to Messages: Replies to member-initiated text messages.

Message frequency may vary. Message and data rates may apply.

You may opt out of messages at any time by texting STOP. For help, text HELP or email info@converginghealth.com.

5. How We Use Your Information

We use your information to:

  • Deliver member care and appointment services.
  • Respond to your inquiries and provide requested information.
  • Maintain records for compliance with mobile carrier and privacy regulations.
  • Improve our communication quality and member experience.

6. Sharing and Disclosure of Information

Converging Health does not sell, rent, or share SMS opt-in data, personal information, or consent records with third parties or affiliates.

No mobile opt-in information or SMS consent data will ever be shared with or sold to third parties or affiliates for marketing purposes.

We may share information only as required by law, regulation, or court order.

7. Data Retention and Security

We securely retain consent records and communication data as required by carriers and applicable laws. We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

8. Your Rights and Choices

You may exercise the following rights at any time:

  • Opt Out: Text STOP to discontinue SMS messages.

9. Terms of Service

9.1 SMS Messaging Program

By opting into Converging Health’s SMS messaging program, you agree to receive text messages from us related to member care, appointment reminders, and responses to messages you send.

  • Message Frequency: May vary depending on your interactions and care needs.
  • Message and Data Rates: Standard carrier rates may apply.
  • Opt-Out: You can opt out at any time by texting STOP.

If you opt out, you will no longer receive text messages from Converging Health unless you re-enroll or initiate a new conversation. Opt-out requests are recorded and maintained for compliance purposes.

9.2 Eligibility and Responsibility

You must be at least 18 years old or have legal authorization to provide consent for SMS communications. You are responsible for ensuring that the phone number you provide is accurate and under your control.

9.3 Service Availability

While we strive to maintain reliable SMS service, message delivery may be delayed or unavailable due to carrier restrictions, network issues, or device limitations. Converging Health is not responsible for such delivery delays or failures.

9.4 Prohibited Uses

You agree not to use Converging Health’s SMS service for any unlawful purpose or to transmit harmful or offensive content.

9.5 Modifications

We may update or modify this Policy and Terms of Service from time to time. Updated versions will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or Terms of Service, please contact us:

Converging Health
Website: https://converginghealth.com
Email: info@converginghealth.com

Required SMS Disclosures

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • You can opt out at any time by texting STOP.
  • No mobile opt-in information or consent data will be shared with third parties or affiliates.
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